Q: Will our whole group actually fit?

Nine bedrooms of proper beds, and the house takes up to 28 — above nine bedrooms' worth, sofa beds in the living spaces make up the difference, and we say so rather than leaving you to discover it. Four bathrooms , which is the constraint that decides it for some groups. Before you commit to anything we ask how your group actually sleeps and send back a room-by-room plan with names on it. The whole bed count →

Q: Is it cheaper to book direct than on Airbnb?

Yes. Booking on this website is 10% less than the Airbnb price for the same dates and group size, and paying by bank transfer takes a further 1% off. It is the same house, the same hosts and the same reviews. The booking calendar shows the Airbnb price crossed out next to yours, so you can see the saving for your exact dates. Check your dates →

Q: What time is check-in, and can we arrive early?

Check-in is 17:00 and check-out is 10:00 . The reason it isn't earlier: a full turnover of a nine-bedroom house takes seven to fourteen cleaning hours depending on the size of the group leaving that morning. You don't have to carry your luggage around Lisbon in the meantime — most groups drop bags at the entrance between 11:00 and 13:00 and go to the beach, and we message you during the day the moment we know whether the house can open early. We've opened as early as 13:00 after a small group, but we never promise it at booking. Full arrival-day guide →

Q: What's your cancellation policy?

24-hour grace: if you change your mind within 24 hours of booking, reply to your confirmation email and we'll refund the full amount. (Doesn't apply to last-minute bookings made within 7 days of arrival — those follow the standard policy immediately.) After the grace window: cancellations 180+ days before arrival receive a 100% refund; 90–180 days before, 50% refund; within 90 days of arrival, non-refundable but can sometimes be rescheduled — contact us. (A 50% deposit confirms bookings made more than 30 days before arrival; bookings made within 30 days are charged in full at booking.)

Question 1

How far is the villa from Lisbon airport?

Accepted Answer

Twenty minutes by car from Humberto Delgado Airport (LIS). Send us one arrival list and transfers are arranged with the rest of your trip — they are included in the all-inclusive weeks, so nobody is booking taxis on the day or splitting a bill in the arrivals hall. If you are taking the house on its own we quote transfers with your booking.

Question 2

Will our whole group actually fit?

Accepted Answer

Nine bedrooms of proper beds, and the house takes up to 28 — above nine bedrooms' worth, sofa beds in the living spaces make up the difference, and we say so rather than leaving you to discover it. Four bathrooms, which is the constraint that decides it for some groups. Before you commit to anything we ask how your group actually sleeps and send back a room-by-room plan with names on it. The whole bed count →

Question 3

What does a week actually cost for a group?

Accepted Answer

An organized stay, with the whole house included, runs from €4,900 for three winter nights to €21,500 for a week in August — whole property, never by the room. For the house on its own, use the booking calendar for your exact dates. A planned trip, with meals, transfers and days out arranged and billed as one thing, runs from about $850 per person to $2,450. No cleaning fee, no service charge, and tax is inside the quoted price. The whole picture, including when a hotel is the better answer →

Question 4

Is it cheaper to book direct than on Airbnb?

Accepted Answer

Yes. Booking on this website is 10% less than the Airbnb price for the same dates and group size, and paying by bank transfer takes a further 1% off. It is the same house, the same hosts and the same reviews. The booking calendar shows the Airbnb price crossed out next to yours, so you can see the saving for your exact dates. Check your dates →

Question 5

What time is check-in, and can we arrive early?

Accepted Answer

Check-in is 17:00 and check-out is 10:00. The reason it isn't earlier: a full turnover of a nine-bedroom house takes seven to fourteen cleaning hours depending on the size of the group leaving that morning. You don't have to carry your luggage around Lisbon in the meantime — most groups drop bags at the entrance between 11:00 and 13:00 and go to the beach, and we message you during the day the moment we know whether the house can open early. We've opened as early as 13:00 after a small group, but we never promise it at booking. Full arrival-day guide →

Question 6

Are towels and linen provided, and what should we bring?

Accepted Answer

Bed linen and bath towels are provided — two towels with every bed we make up. Bring your own beach towel: the house keeps about ten blue pool-and-beach towels, which is not enough for a large group. The coffee machine is a Nespresso (there is a French press too), there are two washing machines and two dryers with detergent, and each bathroom starts with about four rolls of toilet paper, so add more to your first shop. The nearest supermarket is a Lidl about three minutes away by car. What is in the house, what to bring and where to shop →

Question 7

Can we host an event or large dinner at the villa?

Accepted Answer

A long dinner for the group staying is exactly what the house is for — a chef, the long table, everybody in one place. What we don't do is an amplified outdoor party. Portugal's statutory quiet period starts at 23:00, the house deliberately provides no speakers, and there is a volume monitor — we say all three out loud before you book rather than after. Anyone attending who is not sleeping at the house is agreed in advance. The honest answer on parties and noise →

Question 8

What's included in the AI concierge?

Accepted Answer

Restaurant recommendations and reservations, excursion bookings, transfers, pre-arrival itinerary planning, and 24/7 in-stay support. It runs over WhatsApp and through the site, in five languages, and a human picks up anything it can't handle.

Question 9

What's your cancellation policy?

Accepted Answer

24-hour grace: if you change your mind within 24 hours of booking, reply to your confirmation email and we'll refund the full amount. (Doesn't apply to last-minute bookings made within 7 days of arrival — those follow the standard policy immediately.) After the grace window: cancellations 180+ days before arrival receive a 100% refund; 90–180 days before, 50% refund; within 90 days of arrival, non-refundable but can sometimes be rescheduled — contact us. (A 50% deposit confirms bookings made more than 30 days before arrival; bookings made within 30 days are charged in full at booking.)

Question 10

How do I pay, and when?

Accepted Answer

Pick your preferred currency at the top of the booking page (EUR / USD / GBP — auto-detected from your country, switchable any time). Then choose credit card (Visa, Mastercard, Amex, Apple Pay, Google Pay; instant) or bank transfer (1% off, paid in full upfront, funds clear in 1–3 days). Bank transfer routes automatically by your currency: EUR → SEPA Direct Debit (auto-pull from your bank); USD → US ACH; GBP → UK Faster Payments. All three are free for your bank. For card bookings: 50% deposit at booking when check-in is more than 30 days out, otherwise the full amount is charged at booking; the balance auto-charges 30 days before arrival when applicable. A refundable security deposit (€1,000 / $1,000 / £1,000 depending on your currency) is pre-authorised on the saved card or SEPA mandate three days before arrival and released within seven days of departure (card and SEPA Direct Debit bookings only — US/UK bank-transfer bookings don't get an automatic security hold).

Question 11

Do you allow pets?

Accepted Answer

Yes, well-behaved dogs by prior arrangement. €50/stay cleaning supplement. We have crates, bowls, and a beach we love walking dogs on.

Question 12

What's the minimum stay?

Accepted Answer

Four nights minimum year-round. Some peak weeks (high summer, major Lisbon events) require a longer minimum — the calendar will show you which dates apply when you pick them. Last-minute exceptions are sometimes possible — ask your concierge.

Question 13

Is the pool really heated in winter, and how warm does it get?

Accepted Answer

Yes — an enclosed pool on a heat-pump timer, holding between 25.5°C and 28°C. Eight hours a day as standard, extended to twelve if your group wants it warmer; tell us at booking and we set it for your dates. We won't push it past 28°C, because above that the water stops holding chlorine properly. A retractable cover keeps the heat overnight. One honest exception: during summer heat waves we switch the heating off entirely. The full winter guide — pool, radiators and what 'cold' means here →

Question 14

Is there a cleaning fee?

Accepted Answer

No — there is no cleaning fee, which on a nine-bedroom house is usually a significant line on the invoice. What we ask instead is a five-item checkout: dishwashers on, keys in the wooden box, windows and doors closed, bins to the container at the end of the street, pool cover closed. We explicitly don't want you stripping beds, washing towels or cleaning — that's what the turnover is for. The whole deal, including what happens if something breaks →

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See if your dates are open.

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See if your dates are open.

Reach Star & Mark
directly.